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Frequently Asked Questions

SHIPPING

What Shipping Methods Are Available?

Shiprocket/ Shyplite or equivalent

Do You Ship Internationally?

Not at this time

How Long Will It Take To Get My Package?

usually in 5-7 business days unless the address is in a remote location where we assist our customer till the package arrives at the ordered address

PAYMENT

What Payment Methods Are Accepted?

credit cards, debit cards, net banking, UPI, Wallets & More, Quick Pay, C.O.D., Paytm

Is Buying Online Safe?

Yes buying is completly safe and secure from surgicalshoppe.co.in

Order & Retunrs

How do I place an Order?

"You can place the order by following below steps:
1. Select the the product you wish to buy
2. Click and Add to Cart
3. Fast Check out or View Cart and Checkout
4. Enter personal details and shipping details
5. Select the payment method
6. Sumbit order for delivery"

How Can I Cancel Or Change My Order?

Write to us within 24 hours to cancel free of cost, after dispatch we charge Rs. 300.00 per cancellation. Name Engraved orders subject to 100% cancellation charges

Do I need an account to place an order?

You can place an order with us even without pre-registration, however, at the time of placing your order you need to provide shipping details

How Can I Return a Product?

Unless the product is defective, and needs replacement or repair all sales are considered final. Name engraved delivered products are non- returnable and non-refundable and non-exchangeable. Exchange, if any, shall be allowed upto 7 days of delivery of the product.

How to claim the warranty?

Incase the product is defective all you will need to do is, call on 011-43528106 or write to us at care@surgicalshoppe.co.in, and we shall collect the product for necessary action in the first 30 days free of charge, beyond 30 days you will be suggested the manufacturers address where the product has to be shipped (at customers cost) with a copy of our purchase invoice and the same should be intimated to us, for necessary follow up with the manufacturer, till it is delivered back.
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