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Frequently Asked Questions

SHIPPING

What Shipping Methods Are Available?

Shiprocket/ Shyplite or equivalent

Do You Ship Internationally?

Not at this time

How Long Will It Take To Get My Package?

usually in 5-7 business days unless the address is in a remote location where we assist our customer till the package arrives at the ordered address

PAYMENT

What Payment Methods Are Accepted?

credit cards, debit cards, net banking, UPI, Wallets & More, Quick Pay, C.O.D., Paytm

Is Buying Online Safe?

Yes buying is completly safe and secure from surgicalshoppe.co.in

Order & Retunrs

How do I place an Order?

"You can place the order by following below steps:
1. Select the the product you wish to buy
2. Click and Add to Cart
3. Fast Check out or View Cart and Checkout
4. Enter personal details and shipping details
5. Select the payment method
6. Sumbit order for delivery"

How Can I Cancel Or Change My Order?

Write to us within 24 hours to cancel free of cost, after dispatch we charge Rs. 300.00 per cancellation. Name Engraved orders subject to 100% cancellation charges

Do I need an account to place an order?

You can place an order with us even without pre-registration, however, at the time of placing your order you need to provide shipping details

How Can I Return a Product?

Unless the product is defective, and needs replacement or repair all sales are considered final. Name engraved delivered products are non- returnable and non-refundable and non-exchangeable. Exchange, if any, shall be allowed upto 7 days of delivery of the product.

How to claim the warranty?

Incase the product is defective all you will need to do is, call on 011-43528106 or write to us at [email protected], and we shall collect the product for necessary action in the first 30 days free of charge, beyond 30 days you will be suggested the manufacturers address where the product has to be shipped (at customers cost) with a copy of our purchase invoice and the same should be intimated to us, for necessary follow up with the manufacturer, till it is delivered back.

Do you Ship on All India Basis ?

Yes

When will my order be dispatched ?

Our general policy for dispatch is as per the link https://surgicalshoppe.co.in/shipping-policy/ however, we try to dispatch in 3 working days, depending of the product has special instructions that we need to follow. And it also sometimes depends how long the transacting bank takes to credit payments into our account.

Can I Engrave with special Fonts or characters or logos ?

Sorry, the name engraving is an outsourced activity and we donot have much control on that. Therefore we currently follow a set pattern for engraving

How Long does it take to ship out ?

We usually ship in 3-4 working days from our warehouse

Can I get an urgent delivery ?

We usually follow a process which is difficult to bypass. 6. How long does it take for the shipment to get delivered ? Usually 3-7 days depending on the location. Sometimes this could be longer due to unavoidable reasons, but we can follow up and assist you for the same

When will my order be dispatched ?

our general policy for dispatch is as per the link https://surgicalshoppe.co.in/shipping-policy/ however, we try to dispatch in 3 working days, depending of the product has special instructions that we need to follow. And it also sometimes depends how long the transacting bank takes to credit payments into our account.

Link for tracking shipment:

https://tracklite.in/

When can I see status on line ?

Usually after 4 working days from date of receipt of order

Details that are required for tracking:

a. Order No, prefixed with # b. Telephone number shared at the time of booking OR OPTIONALLY if AVAILABLE c. Tracking ID

Why should I sign or accept a disclaimer for name engraving?

Name engraving is a 3rd party process, where a factory technician is sitting and processing, while we do try our best that there is no mistake, however, there are times when human errors occour during the process which are beyond our control.

Warranty and who should I contact or register warranty?

Skytech Medical/ Surgicalshioppe, is a distributor/brand owner for the products listed on our website, we are the first contact for our customer for any defect that may arise in the life cycle of a product whether in warranty period or out of warranty period. In any such situation, we request the customer to retain the invoice of the product long as it is possessed. In a situation where a product needs registration and it cannot be done, in that case please donot worry, our invoice will serve the proof of your purchase, as most of the companies handled by us are customer friendly.
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