Frequently Asked Questions (FAQs)
Shiprocket/Nimbus or equivalent
Not at this time
Usually in 10 business days, unless the address is in a remote location where we assist our customer until the package arrives at the ordered address.
credit cards, debit cards, net banking, UPI, Wallets & More, Quick Pay, C.O.D., Paytm
Yes buying is completely safe and secure from surgicalshoppe.co.in
You can place the order by following below steps:
- Select the product you wish to buy
- Click and Add to Cart
- Fast Check out or View Cart and Checkout
- Enter personal details and shipping details
- Select the payment method
- Submit order for delivery
Write to us within 24 hours to cancel free of cost, after dispatch we charge Rs. 300.00 per cancellation. Engraved Products- No Cancellation.
You can place an order with us even without pre-registration, however, at the time of placing your order you need to provide shipping details
Unless the product is defective and needs replacement or repair all sales are considered final. Name engraved delivered products are non- returnable and non-refundable and non-exchangeable. Exchange, if any, shall be allowed upto 7 days of delivery of the product.
In case the product is defective all you will need to do is, contact us, and we shall collect the product for necessary action in the first 30 days free of charge, beyond 30 days you will be suggested the manufacturers address where the product has to be shipped (at customers cost) with a copy of our purchase invoice and the same should be intimated to us, for necessary follow up with the manufacturer, till it is delivered back.
Our general policy for dispatch is as per the link https://surgicalshoppe.co.in/shipping-policy/ however, we try to dispatch in 3 working days, depending of the product has special instructions that we need to follow.
And it also sometimes depends how long the transacting bank takes to credit payments into our account.
Sorry, the name engraving is an outsourced activity and we donot have much control on that. Therefore we currently follow a set pattern for engraving and regret our inability to add special characters or fonts in the engraving
No the C.O.D orders and not engraved, only orders that are 100% prepaid are engraved/ personalised.
Name engraving is a 3rd party process, where a factory technician is sitting and processing, while we do try our best that there is no mistake, however, there are times when human errors occour during the process which are beyond our control.
We usually ship in 3-4 working days from our warehouse
We usually follow a process which is difficult to bypass.
Usually 3-7 days after the shippment has been collected by courier service depending on the location. Sometimes this could be longer due to unavoidable reasons, but we can follow up and assist you for the same.
our general policy for dispatch is as per the link https://surgicalshoppe.co.in/shipping-policy/ however, we try to dispatch in 3 working days, depending of the product has special instructions that we need to follow. And it also sometimes depends how long the transacting bank takes to credit payments into our account.
Usually after 4 working days from date of receipt of order.
Skytech Medical/ Surgicalshioppe, is a distributor/brand owner for the products listed on our website, we are the first contact for our customer for any defect that may arise in the life cycle of a product whether in warranty period or out of warranty period. In any such situation, we request the customer to retain the invoice of the product long as it is possessed. In a situation where a product needs registration and it cannot be done, in that case please don’t worry, our invoice will serve the proof of your purchase, as most of the companies handled by us are customer friendly.